Refund policy

30-Day Returns

We want you and your pet to love your Purrlumio sleeping bag. If you're not happy with your purchase, you can return it within 30 days of delivery.

Return conditions

• Items must be unused, clean, free of pet hair, and in their original condition and packaging.
• The customer is responsible for return shipping costs. Original shipping is free and non-refundable.
• No restocking fee.
• The Shipping Protection fee is non-refundable.

How to start a return

Email us at Purrlumio@outlook.com with your order number. We'll reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Damaged or defective items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos of the item. We'll send a replacement or issue a refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take additional time to post the refund.

Exchanges

To exchange for a different color, return the original item and place a new order.

Contact

Questions? Email Purrlumio@outlook.com or call +1 (507) 225-7772.